RETURN & REFUND POLICY

Can I return an order?

Yes. If you're not satisfied with your order, you can return it within 30 days of receipt for a change of mind, provided:

• The item is unused, unworn, and in its original condition with tags attached
• The item includes all original packaging and accessories
• For hygiene reasons, some items (e.g. swimwear, earrings) cannot be returned once worn

Change-of-mind returns are processed within 7 business days of us receiving the item. Return shipping for change-of-mind returns is the customer's responsibility.

What if my item is faulty, damaged, or incorrect?

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund — your choice — if an item has a major fault, plus compensation for other reasonably foreseeable loss. For minor faults, we may choose to repair, replace, or refund.

If your item arrives faulty, damaged, or incorrect, contact us within 7 days of delivery with photos of the issue. We will cover the return shipping cost and arrange your repair, replacement, or refund at no cost to you.

How do I return an order?

Email info@mabelsydney.com with:

• Your order number
• Reason for the return
• Photos of the item (if faulty or damaged)
• Your full name and address

We'll reply with the return address and next steps. Please don't send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 5-10 business days.

Order Cancellations

You may cancel or amend your order within 24 hours of placing it by emailing info@mabelsydney.com — after this window, orders enter processing and can no longer be cancelled. Once an order has shipped, it can no longer be cancelled, but you're welcome to return it once received, following the steps above.

Shipments in Transit

As some items ship from overseas, delivery can take longer than expected due to circumstances outside our control. If your order is already on its way, please wait to receive it before initiating a return.

Nothing in this policy limits or excludes any right or remedy you have under the Australian Consumer Law.